TERMS AND CONDITIONS

Refunds and Returns – goods

We are not required to provide a refund or replacement if you simply change your mind.

However you can choose a refund or exchange if an item has a major problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it.
• Is unsafe.
• Is significantly different from the sample or description.
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Note that most of our items are one-off pieces and therefore an identical replacement may not always be available.

Please keep your proof of purchase – e.g. your receipt.

We take our legal obligations seriously and therefore have structured our policy directly from the Australian Competition & Consumer Commission (ACCC) guidelines. For further information on Australian consumer law please refer to the link provided.

ACCC Refunds and Returns – http://www.accc.gov.au/publications/refunds-remedies

There is no compensation on delivery charges unless you believe the item has suffered damage in transit. If this is the case please photograph the damage and contact us via email providing photographic evidence within 24 hours of receiving your goods. We will then take the matter up with the delivery provider.

Privacy Policy

MiiO store is mindful of your privacy and respects any information you provide to us through this website. All information collected will be used solely by MiiO store to conduct our business. Your information will not be disclosed to any third parties other than what is required for the delivery process. We will only ask for and use relevant personal information as necessary.

MiiO store actively seeks to comply with Australia’s privacy laws. We take our legal obligations seriously and therefore aim to ensure that our privacy policy meets the legal requirements in order to maintain and honour your privacy.

For more information please refer to the Australian Government – Office of the Australian Information Commissioner (OAIC) link provided.

OAIC Privacy Policy – http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/

Our preferred method of payment is through Square. When you pay with Square your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the Square link provided.

https://squareup.com/au/en/legal/general/privacy-no-account

Personal Security

MiiOstore is confident that your information is secure when purchasing items through our online store. Please refer to “Financial Security” for details relating to your financial information. Any personal information given to MiiOstore will be protected. We take all reasonable care to make our site as secure as possible.

Financial Security

Our preferred method of payment is through Square. When you pay with Square your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the Square link provided. 

https://www.paypal.com/au/webapps/mpp/paypal-safety-and-securityLiability

Liability

MiiOstore has provided information on the website as accurately as possible. We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this site.

Copyright

Copyright and Intellectual Property of this website are owned by MiiOstore. All trademarks, service marks, graphics, logo and photography are the property of MiiOstore, unless stated otherwise. No use of these may be made without prior written consent. 

ORDER PROCESSING:
Please allow 2 business days to process your order. Expect an email within a business day to let you
know your order is on the way!
STORE PICKUP – 
Orders can be picked up on business days / work hours. An email will be sent when your order is ready for
pickup.

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the “continue to
shipping” button. Local delivery is available for addresses within 10kms of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for
local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
FLAT RATE SHIPPING
Orders are generally shipped within a business day using Australia Post. We do not ship outside of Australia at this
time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.